Learning &
Development
We offer a wide range of trainings that meet technical and soft skill needs. Our approach to facilitation is to customize the course content to meet client specifications. Through our Recruitment services, TopFloor partners with its clients to ensure they acquire the best fit talent for each role. When you partner with TopFloor in the acquisition of your human capital, you get these benefits:
Soft Skills
Technical Skills
Coaching
Team Building
We offer a wide range of trainings that meet technical and soft skill needs. Our approach to facilitation is to customise the course content to meet client specifications.
Why Provide
Soft Skill Courses
We are able to customise / tailor our soft skills training design and content to suit you and your team’s development needs.
Administrative Skills
- Archiving and Records Management
- CV Writing and Interview Skills
- Basic Bookkeeping for SME’s
- Executive Assistants Skills
- Business Writing – Minute Taking Skills
- Meeting Management Skills
- Business Writing: Narrative Report Writing Skills
- Time and Task (Productivity) Strategies
Human Resource Development
- Business Succession Planning
- Employee Termination Processes
- Measuring Results from Training
- Fire Safety (Please send us an inquiry)
- Diversity, Equity, and Inclusion
- Grievance and Disciplinary Management
- Train-The-Trainer
- First Aid Foundations (Please send us an inquiry)
- Employee Onboarding
- Health and Wellness at Work
- Workplace Harassment
- Health and Safety Foundations (Please send us an inquiry)
- Employee Recruitment and Hiring Strategies
- Human Resource Management for Non-HR Practitioners
- Zambian Labour Law Awareness
personal Development
- Essential Soft Skills Toolkit
- Call Center Training
- Emotional Intelligence
- Managing Workplace Anxiety
- Anger Management
- Communication Skills
- Goal Setting and Getting Things Done
- Personal Productivity
- Building Confidence and Assertiveness
- Conflict Resolution
- Improving Mindfulness and Self Awareness
- Stress Management
- Business Etiquette
- Critical Thinking
- Job Searching Skills
- Work – Life Stability
Workplace Essential Development
- Business Ethics and Etiquette
- Coaching Salespeople
- Customer Service Skills
- Networking Skills (Inside and Outside your Workplace)
- Telephone Etiquette
- Business Writing – Business Proposal Writing Skills
- Conflict Resolution
- Inbound / Outbound Call Center Training
- Presentation and Public Speaking Skills
- Basic Project Management Skills
- Customer Service – Managing Customer Complaints & Difficult Customers
- Marketing Basics
- Sales Fundamentals
- Change Management
- Customer Service – Managing Customer Relationships
- Negotiation Skills
- Sales Training – Prospecting, Nurturing and Closing Techniques
Supervisor & Managers Development
- Employee Motivation
- Management Development Program (Can be tailored)
- Manager Management
- Trust Building and Resilience Development
- Finance For Non-Finance Managers
- Management Skills
- Performance Management
- Financial Modelling in Excel
- Management: Managing A Team for The First Time
- Self-Leadership
- Leadership Skills
- Management: Managing Performance
- Supervisory Skills
Specialised / Technical Courses
We are able to customise / tailor our soft skills training design and content to suit you and your team’s development needs.
These training can be delivered onsite at your choice of venue for 5+ participants. *Terms and conditions apply.
Why Choose Us
We are an established homegrown brand
That has been curating global best practice in sourcing, leading and developing people. We have collectively delivered human capital solutions within the Central, Eastern and Southern Africa region for over 12 years now
Proven Results
TopFloor boasts a proven track record of success in supporting organisations to make progress towards their learning and development goals.
Customized Learning Solutions
We don't offer a one-size-fits-all approach, we pride ourselves in being able to tailor programs to your specific needs and organisational culture.
Engaging Learning Experiences
Forget boring lectures! We use innovative methods to create interactive and engaging learning experiences that drive knowledge retention and post session application.
Scalability and Flexibility
Whether you have a small team or a large organization, TopFloor can design and deliver programs that fit your needs and budget.
Expert Instructors
Our team consists of experienced and qualified instructors who are passionate about adult learning and development.
Inquiry
Get In Touch
- info@topfloor.co.zm
- consulting@topfloor.co.zm
- Villa 50, Millenium Village Complex, Birdcage Walk, Lusaka.
Our Reach
